Item was shipped pretty fast! I've ordered a few times from Vigilante, and have always been impressed with the quality and value of their products. However, once I received and tested the earphones, only one side worked, the other being so faint, it's hard to tell any sound is actually coming out of it. I guess I was unlucky, but as these were so cheap, my expectations were pretty low. I haven't contacted them about it before doing this review, but I'm sure if a similar situation would happen to you, you would get support from them,